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7 Questions You Should Ask Your Multi-Utility Contractor

Choosing a utility infrastructure provider for your commercial build project is of course an important step in the process. You want to make sure that you’re choosing a company that has both the skills and the knowledge to handle your installation effectively.

We have over 30 years of experience in the industry, so have put together a list of questions you can ask to help you get the information you need:

1) “Do you offer a utility consultancy service?"

Of course you want to understand what utility services they offer, gas, electricity, water, but it can also be good to get a feel for any additional services they provide that could be beneficial.

One such service, is a utility consultancy service, which can help you cut costs and timescales. If you use this service, the provider will procure quotes on your behalf and manage the whole process from start to completion.

Here at Complete Utility Solutions we offer a complete consultancy service. We’ll work with you on the application and procurement of competitive quotes and oversee design, planning and installation. If you want to know more about the service we provide and how it could help you, then get in touch for free advice.

2) “What level of experience does your team have?”

You want the right level of experience for your commercial build, someone who can provide expert advice on utility infrastructures and networks.

Not only that but also a company that has the skills to deal with other challenges, such as temporary builders’ supplies, disconnections and diversions of existing infrastructure.

3) “Have you worked on a similar build before?”

You know that different commercial builds throw up vastly different challenges, so using a company that has worked on a similar project in the past can be really beneficial.

At Complete Utility Solutions we’ve worked across a broad spectrum of different projects up and down the country. It enables us to foresee problems before they arise and put a plan of action in place to help keep your build on track.

4) “Who will be my point of contact?”

One of the biggest frustrations we hear from clients, who have used other multi-utility providers in the past, is that they struggled to get in touch with the person they needed to speak with. They wanted to know exactly who was handling their project throughout the process, rather than being bounced around from one person to another.

We resolve this issue at Complete Utility Solutions by giving you just a single point of contact. Your dedicated partner will see your project through from start to finish, resolving any issues to keep your project moving.

5) “What environmental considerations do you make?"

Putting in the infrastructure for multiple utility supplies has a number of different environmental impacts. Make sure the company you use is aware of the different considerations that need to be made, and that they’re able to demonstrate how they’ll navigate each one.

6) "What timescale would you anticipate for the project to be completed?"

It might come as a surprise, or you might know all too well, that new utility connections are cited as the most common cause of delays on site. Using a multi-utility contractor has a number of advantages, one of them being that it can improve the efficiency of your project. Asking this question helps you understand their experience and their ability to complete your project within the given timescale.

7) “What sets your company apart from others in the industry?”

It might seem a little forward, and some could even struggle to answer, but it can really help you find out why you should use a certain company. For example, here at Complete Utility Solutions, we’d tell you that as well as having over 30 years of industry experience, we also provide you with one point of contact, taking the hassle out of the process, from start to finish. We're transparent in our approach and completely focussed on finding the best possible solution for your project.

About Complete Utility Solutions

We have extensive experience in the construction and utilities industry, and pride ourselves on providing you with a personal service. You get one single point of contact that will be with you every step of the way, anticipating issues and solving them to keep the build on track.

If you have a commercial project you want to discuss, then get in touch with our friendly team who are always on hand to help. Email at or call 01709 540544.